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Front Line Leadership Program
Who is it for?
The ACOBI Front Line Leadership (FLL) Program is designed for current and aspiring front-line leaders looking to strengthen their leadership capabilities. It’s especially relevant for those responsible for managing teams, workflows, and culture at the operational level. Whether someone is new to leadership or stepping up to more responsibility, this six-day program provides practical tools and frameworks to help them succeed in a demanding and fast-paced environment
What does it cover?
The program spans six core themes: self-awareness, relationships, team culture, work systems, business planning, and finance. Participants engage with a wide range of tools including MBTI personality profiling, active listening, situational leadership, and systems thinking. They’ll also explore lean process improvement, waste reduction strategies, and the basics of business finance. All activities are underpinned by Systems Leadership Theory, ensuring the content is both structured and grounded in proven organisational practices.
Front Line Leadership Program
Day 1
SELF
Probable Content
Covey 1-3
- Communication
- Active listening
- VVV
MBTI
Capability* Work/well-being*
Transactional Analysis
Probable Activities
Juggling
MBTI
Trios active listening
Day 2
RELATIONSHIPS
Probable Content
Covey 4-6
Work
Accountability*
Authority*
Direct relationships*
Task assignment*
Situational leadership
Providing feedback*
Probable Activities
Juggling
Jigsaw
Trios TA activities
Day 3
TEAM CULTURE
Probable Content
Team process*
- TL work/traps
- TM work/traps
Positive culture*
- Systems
- Symbols
- Behaviour
Performance mgmt.
- 3 Qs about work*
- PM Systems
Probable Activities
Mystery box
Trios – Feedback
Day 4
WORK SYSTEMS
Probable Content
Waste reduction
- 7 wastes
- Control waste
Root cause analysis
- Fishbone
- Pareto
- 5 why’s
Improvement
- Kaizen
- 5S
- Kanban
- PDCA cycle
- Value Stream mapping
Probable Activities
Mystery box
Aeroplane build
Day 5
BUSINESS PLANNING
Probable Content
Org. domains T/C/S*
Levels of work*
Strategic planning
Planning work
–
Staff development
Retention framework
Probable Activities
Case studies
Day 6
FINANCE
Probable Content
Bus. Finance intro
Accounting
- Equation
- Records
- Ledgers
Budgeting process
- Planning
- Monitoring
- Control
Probable Activities
Case studies
*These materials are derived from or based on Systems Leadership Theory. This material is used with permission of the authors and is ©Macdonald Associates Consultancy.
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